In response to reports of excessively noisy Xbox Ones, Microsoft is now making an effort to correct the problem.
In an effort to address customer’s complaints with this issue, the company is offering to replace the defective units free of charge.
A company spokesperson had this to say:
“We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud. While this does not affect the safety or functionality of the system, we’re asking customers who believe they are experiencing this issue to contact Xbox Support. At the request of our customers, we are exchanging those consoles for new systems.”
I believe that this is definitely good news to hear. A few years ago, I used to own an Xbox 360 that would constantly break down, and customer support was extremely slow to do anything about it. So it is good to see that Microsoft is improving the way they handle customers.